Frequently Asked Questions

  • My pearl jewelry is broken, can you help?

    We can absolutely get this through our repair department. Please follow the instructions below and we will get this back to you shortly!

    1. 1. Mail us your item through a traceable shipper, UPS, USPS Priority Mail, etc., to the address listed below. We recommend that you insure your package for the original purchase value in the unlikely event that it is lost in transit. HONORA is not responsible for lost packages.
    2. 2. We will be sure to contact you if there are any charges associated with your repair before beginning to work on your piece. Please note that traditional restringing of broken necklaces or bracelets is done at no charge as long as you have all of the pearls and elements.
    3. 3. Please DO NOT send the original pouches or packaging received at the time of purchase along with your item as it will not be returned.
    4. 4. Package the item carefully, enclose any paperwork that you might have as well as your personal information including your name, address, phone number, email and any specific instructions.
    5. 5. Send your item to the address below:
      HONORA Industries, Inc.
      Attn: Repair Center
      18 East 48th Street
      New York, NY 10017
      Please allow for 3 to 4 weeks on all repairs.

  • I lost a half pair of pearl earrings, can this be replaced?

    We can help you get this replaced through our repair department. In order to perfectly match your earrings, we will need you to send us your remaining half pair. Please follow the instructions below and we will follow up shortly with a replacement cost.

    1. 1. Mail us your item through a traceable shipper, UPS, USPS Priority Mail, etc., to the address listed below. We recommend that you insure your package for the original purchase value in the unlikely event that it is lost in transit. HONORA is not responsible for lost packages.
    2. 2. We will be sure to contact you if there are any charges associated with your repair before beginning to work on your piece.
    3. 3. Please DO NOT send the original pouches or packaging received at the time of purchase along with your item as it will not be returned.
    4. 4. Package the item carefully, enclose any paperwork that you might have as well as your personal information including your name, address, phone number, email and any specific instructions.
    5. 5. Send your item to the address below:
      HONORA Industries, Inc.
      Attn: Repair Center
      18 East 48th Street
      New York, NY 10017
      Please allow for 3 to 4 weeks on all repairs.

  • Can you restring my pearls?

    If your pearls are broken or have become damaged through the course of normal wear we are more than happy to restring them at no charge. If your strand is not damaged or if there is clear negligence, there is a modest stringing and shipping charge of $15. To get your pearls restrung please follow the instructions below.

    1. 1. Mail us your item through a traceable shipper, UPS, USPS Priority Mail, etc., to the address listed below. We recommend that you insure your package for the original purchase value in the unlikely event that it is lost in transit. HONORA is not responsible for lost packages.
    2. 2. We will be sure to contact you if there are any charges associated with your repair before beginning to work on your piece.
    3. 3. Please DO NOT send the original pouches or packaging received at the time of purchase along with your item as it will not be returned.
    4. 4. Package the item carefully, enclose any paperwork that you might have as well as your personal information including your name, address, phone number, email and any specific instructions.
    5. 5. Send your item to the address below:
      HONORA Industries, Inc. Attn: Repair Center
      18 East 48th Street
      New York, NY 10017
      Please allow for 3 to 4 weeks on all repairs.

  • My pearls are kinked, what can I do?

    This can occasionally happen with new pearls when the stringing is particularly tight. Thankfully there is an easy solution that usually gets out all of these kinks. Simply take the pearl necklace or bracelet between your thumb and your forefinger and gently pull the strand through a few times while applying gentle pressure. This will almost always cause the pearls to relax. Be careful not to pull too hard or apply too much pressure, you just want to ease the tension of the stringing.

  • How long should my repair take?

    While we always to our best to get you your pearls as quickly as possible, you should expect your pearls back 3 to 4 weeks after we receive them. If for some reason, your repair will take longer, we will be sure to contact you ahead of time.

  • How much will my repair cost?

    While this is a frequently asked question, it is really impossible for us to estimate a cost for repair without receiving your piece. If there is a cost associated with the repair, you will hear from us before we begin working on your piece. Please know that we always do our best to keep any costs associated with a repair as low as possible.

  • How do I place an order?

    You can start designing your own pearl color combination by visiting HONORA.com/DesignYourOwn.

  • How long does delivery take?

    Every Design Your Own necklace or bracelet is strung to order, so your order will take slightly longer than traditional online pearl retailers. Pearl colors that are in stock will be delivered within 2-4 weeks. If a certain color is out of stock, this may delay your delivery up to 4 additional weeks. Availability and delivery time will be displayed on the lower right hand corner of our Design Your Own builder.

  • How does availability affect delivery time?

    We certainly try our best to keep all of our most popular pearl colors in stock which helps us keep to a 2-4 week delivery. If a color is out of stock, this may add up to 4 weeks to your delivery time. Once you add a color into your necklace or bracelet the availability will be updated in the lower right hand of the Design Your Own module.

  • Can I return my order?

    Design Your Own merchandise can be returned for a full refund (excluding all shipping costs) for any reason within 30 days from ship date. As these truly are custom, made to order designs, we cannot accept returns after 30 days from the time of shipment. You can use the UPS label included in your shipment to return your package and be sure to note the reason for your return. Please note that $8 will be deducted from the original retail price to cover return shipping.

  • Can I modify or cancel an online order?

    We start processing your Design Your Own product immediately. Therefore, cancellations or modifications to these orders are not possible.

  • How do I track my order?

    To track your Design Your Own order, please click here. You will need to log into your account in order to access your order and tracking information.

  • Will I receive email notifications?

    You will receive an email confirming that your order was received as well as an additional confirmation along with tracking information once your order has shipped. You can also always find shipping information by logging into your account here.

  • What payment methods are accepted?

    We take orders 24 hours a day, seven days a week. We accept the following credit cards:

    Visa
    Mastercard
    AMEX

    Your credit card will be charged within 1-3 days of placing your HONORA Design Your Own order. Look for an additional email when your order has been shipped.

  • How can I contact customer service?

    We are a family business and handle all of our own customer service through our New York office. You can reach a HONORA Customer Service agent Monday through Friday during our normal business hours of 9:30AM - 5:30PM at (NUMBER PENDING). You can also always email us at CustomerService@HONORA.com.

  • Can I submit an idea for a design?

    We love it when you submit your ideas, hearing from our customers is the best way to improve our designs going forward. In order to help make the most out of your requests, we have created a new section on HONORA.com. Visit our Conversations page and submit your idea.

    Your fellow Pearl Girls will also be able to submit requests as well as vote on their favorite ideas. This will go a long way towards helping us identify the pearl jewelry that all of you would like to see next from HONORA!

  • Can I buy directly from HONORA?

    We currently only sell our Design Your Own selection here on HONORA.com. All other items seen on the site can be purchased through Local HONORA Jewelers or The HONORA Store In New York.

  • Can I buy a custom pearl necklace?

    We suggest you start by checking out our new Design Your Own section. This will allow you to create your own custom color combination in either ringed or baroque pearls in a variety of lengths.

    If you are unable to find what you are looking for in our extensive selection or in the make your own section, we suggest that you contact your Local HONORA Jeweler or The HONORA Store in New York. They have access to a wide array of designs and pearls that cannot be found anywhere else.

  • The item I want is sold out.

    We often requests for items that are on waitlist or have recently sold out through our national or international partners. While we are always happy to help with items that are no longer featured on their websites, we are unable to sell items are still being featured. If you are looking for one of these pieces that is no longer featured on their sites, you can contact us here to check for availability.

  • Where can I buy HONORA Pearl Jewelry?

    Products featured on HONORA.com (with the exception of Design Your Own) can be found through Local HONORA Jewelers and The HONORA Store in New York City. You can also find Exclusive Collections of our pearl jewelry through select national and international partners.

  • What types of pearls does HONORA sell?

    While HONORA primarily focuses on Freshwater Cultured Pearls, we also feature a selection of fine South Sea Cultured Pearls. Please note that HONORA no longer carries Japanese Akoya Cultured Pearls.

  • Are HONORA pearls real?

    Yes, our both our Freshwater Pearls and our South Sea Pearls are genuine Cultured Pearls. Visit our blog to learn more about Cultured Pearls, Freshwater Pearls and South Sea Pearls.

  • Are all of your pearl colors natural?

    HONORA features both natural color and infused color freshwater pearls. You can watch our CEO, Joel Schechter talk more about this here.

  • Are all HONORA Pearls Cultured Pearls?

    Yes, all of our pearls are genuine Cultured Pearls. This includes our Freshwater Pearls, South Sea Pearls and even the Japanese Akoya Pearls we used to sell.

  • What is a Cultured Pearl?

    What sets a Cultured Pearl apart from a Natural Pearl is that man, instead of nature takes the first steps to start pearl growth. You can learn more about Cultured Pearls here.

  • What is a Freshwater Pearl?

    A Freshwater Pearl is a variety of Cultured Pearl that is farmed Freshwater lakes and rivers using tissue nucleation, a newer cultivation process than South Sea Process or traditional Japanese Akoya Pearls. You can learn more about Freshwater Pearls here.

  • How can I clean my pearl jewelry?

    After each wearing, wipe your pearls down with a dry or slightly dampened cloth to remove any potentially harmful substances.

  • How should I store my pearl jewelry?

    We strongly suggest keeping your pearls in a pouch or jewelry box in a dry and cool space. Make sure that your pearls are not touching any other jewelry to avoid potential damage to the pearls or to the stringing.

  • Are pearl cleaners safe?

    HONORA does NOT recommend using any pearl cleaners with you jewelry, even those that claim to be “pearl safe”. Beyond wiping your pearls down with a dry or slightly dampened cloth, we suggest taking them to a local jeweler if additional cleaning is required.

  • Can I store my jewelry in an anti-tarnish jewelry box?

    Yes, anti-tarnish strips are not known to do any damage to pearl jewelry and will help keep precious metals in your jewelry from tarnishing.