Frequently Asked Questions

Orders Placed on Honora.com


If you purchased your Honora piece at Honora.com, please read the section below to learn how we can help. If you purchased your Honora piece at an independent jewelry retailers, QVC, Macy’s, or Jared, please click here to learn how we can help.




General


+ Do you have gifting options available?


+ Am I able to purchase a single earring if I lose one?


+ I’d like to get in touch with a member of your Customer Care team. Is there a number I can call?




Shipping


+ How much does shipping cost?


+ Do you ship to Canada?


+ Do you ship to APO addresses?




Payment & Billing


+ What forms of payment do you accept?


+ Is it safe to use my credit card on your site?


+ Do you charge sales tax?


+ Why am I being charged sales tax if you do not have a physical presence within my state?


+ Do you accept cashier's checks or money orders?


+ When is my credit card charged?


+ Do you price match if an item I purchased is later reduced?




Returns & Repairs


+ How do I return my purchase?


+ How long will it be before I am refunded?


+ I would like to return a gift that was sent to me. How do I do that?


+ What if my jewelry breaks?




Jewelry Purchased at an Authorized Retailer


If you purchased your Honora piece at an independent jewelry retailer, QVC, Macy’s, or Jared, please read the section below to learn how we can help or email us at CustomerServiceHA@honora.com.




Broken Jewelry & Repairs


+ My Pearl Jewelry is broken, can you help?


+ Can you Restring my Pearls?


+ How long should my repair take?


+ How much will my repair cost?




Finding Honora Products


+ Which Retailers carry Honora?


+ What do I do if the item I want is sold out?


+ Can I submit an idea for a design?




Pearl FAQ


+ What types of pearls does Honora sell?


+ Are Honora pearls real?


+ Are all Honora pearls' colors natural?


+ Are all Honora Pearls Cultured Pearls?


+ What is a Cultured Pearl?


+ What is a Freshwater Pearl?


+ What is Nacre?




Cleaning & Storage


+ My Pearls are kinked, what can I do?


+ Are pearl cleaners safe?


+ How should I clean my pearl jewelry?


+ How should I store my pearl jewelry?


+ Can I store my jewelry in an anti-tarnish jewelry box?


+ How can I find out more information?